Effective Date: 01.01.2025

Thank you for shopping with www.magazam.shop. We are committed to ensuring your satisfaction with every purchase. This Refund and Return Policy outlines your rights and the conditions under which refunds or returns are accepted, in compliance with applicable laws in Turkey.

1. Eligibility for Returns

  • You may request a return or exchange within 14 days of receiving your order.
  • The product must be:
    • Unused and undamaged
    • In its original packaging
    • Accompanied by the purchase receipt or proof of purchase

2. Non-Returnable Items

The following items are not eligible for return unless defective or damaged upon delivery:

  • Custom-made or personalized products
  • Perishable goods (e.g., food or flowers)
  • Intimate or sanitary products (e.g., undergarments, swimwear)
  • Digital goods or downloadable software

3. Return Process

To initiate a return:

  1. Contact us at [Insert Contact Email or Phone Number] within 14 days of receiving the product.
  2. Provide details of the product, the reason for return, and your order number.
  3. Wait for approval and return instructions from our team.

Return shipping costs:

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
  • If the return is for other reasons, you are responsible for the return shipping costs.

4. Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 10 business days. The time taken for funds to reflect in your account depends on your bank or payment provider.

5. Exchanges

  • You may request an exchange for defective or damaged items within 14 days of receipt.
  • Exchanges depend on stock availability. If a replacement is not available, we will offer a refund.

6. Items Damaged During Transit

If your item arrives damaged:

  1. Take clear photos of the item, packaging, and shipping label.
  2. Contact us immediately at [Insert Contact Email or Phone Number] with the photos and a detailed description.

7. Contact Us

For any questions or assistance with returns or refunds, please contact us at:

Magazam company

No 12 Main St Saint Keram Sq Apartment No 18

+901234567890

keram123456789@gmail.com

By purchasing from our Website, you agree to this Refund and Return Policy. We reserve the right to update this policy as needed, with updates effective upon posting on the Website.